I'm noticing places that take customer service to a new level. When I get my hair cut now, I also get a bit of a neck massage. When I go out to eat, the places where the GM comes over to check on us get high points. And when I go to a wine shop and am greeted warmly, I feel comfortable both perusing on my own and asking a question if the need arises. These "little" things make a place stand out.
Hop on over to Wicked Local today to meet Brian Lamb, owner of OurGlass on Route 1. He's created a shop that gives customers that little something extra. And... he's selected a handful of GREAT wines for you to take note of as warmer temperatures approach!
Have you had the pleasure of meeting Brian Lamb? What makes a wine shop stand out for you?